Hotel Gold Coast Residency ( A unit of Chaturbhuj Holidays) Privacy Policy
Welcome to Hotel Gold Coast Residency ( A unit of Chaturbhuj Holidays) . We are committed to protecting the privacy and security of the personal information of our guests. This Privacy Policy provides details on how we collect, use, and protect your information when you visit our hotel, use our services, or interact with us.
- Information Collection
- Direct Collection: We collect information that you provide directly to us through the booking process, during check-in, or in the course of your stay. This includes:
- Personal identification details like name, address, email address, and telephone number.
- Payment information and transaction details.
- Preferences and feedback.
- Indirect Collection: We may also collect information through our website, cookies, and other tracking technologies to enhance your experience and improve our services.
- Use of Information
We use the information we collect for several purposes:
- To complete and manage your reservation and stay.
- To provide and improve customer service.
- To communicate with you about your booking or respond to your inquiries.
- To process payments and prevent fraudulent transactions.
- To send marketing communications, if you have opted-in to receive them.
- Information Sharing
- Third-Party Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing and data analysis. These service providers are bound by contractual obligations to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required by law or if we believe such action is necessary to comply with a legal obligation, protect and defend our rights or property, or ensure the safety of our guests and staff.
- Data Security
We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
- Your Rights
You have certain rights regarding the personal information we hold about you. These may include the right to access, modify, or delete the information we have on you. You can exercise these rights by contacting us directly.
- Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website. We encourage you to review this policy periodically for any changes.